Module · OMS · Orders

Every order in one place.

Auto-import from your online store every 30 minutes, complete record with lines and timeline, order editing propagated to your store, SMS/WhatsApp tracking across 8 statuses and bulk carrier label download.

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Order list in Kumbai with filters, statuses and customer

Sync

Fresh orders every 30 minutes.

Sync runs at the top and half-past every hour (HH:00 and HH:30). New orders appear ready to prepare, without any manual clicks.

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Automatic import

Every 30 minutes we pull new orders and updates. You can also trigger a manual sync from the panel if you're impatient.

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Complete order record

Lines, customer, addresses, timeline of events, store status vs. internal status, related actions (prepare, edit, refund…).

✎

Editing propagated to the store

You edit an order in Kumbai (change quantity, add product, change address) and the change is pushed to your online store. Bookkeeping stays consistent.

🏷

Bulk label download

Select N orders, download a ZIP with all the carrier labels ready to print. Also merged PDF for stacked printing.

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Returns with reason

Full or partial. Corrective invoice with Veri*Factu. Stock returns to the right place. Customer history updated.

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Filter and search

By ref, email, customer, status, date range. Everything with instant search. Save your favorite filters.

Status flow

8 statuses that cover the whole cycle.

Payment accepted

In preparation

Packed

Shipped

In transit

Out for delivery

Delivered

Returned / Cancelled

Each status can trigger notifications (email, SMS, WhatsApp) if you configure them.

Notification matrix

Email, SMS or WhatsApp — you decide per status.

The matrix crosses status × channel. Turn on which combinations you want (e.g. "In preparation" → email; "Out for delivery" → SMS + WhatsApp).

Typical workflow

From cart to delivery.

1
Order arrives from your store
Auto-imported in the next 30-min cycle. Appears in "Payment accepted" and goes to the preparation queue.
2
Fulfillment prepares it
Location-ordered picking, packing, label. Statuses "In preparation" → "Packed" → "Shipped".
3
Notifications fire on each status
The customer receives email/SMS/WhatsApp per the matrix you set. Tracking link included.
4
The carrier does its job
Each carrier status ("In transit", "Out for delivery", "Delivered") updates the record and triggers configured messages.
5
If there's a return
You open the record, mark returned units, pick reason. Auto corrective invoice, stock returns (or not, depending on reason), customer history updated.

And inside Kumbai

How it connects with the other modules.

FulfillmentOrder preparationFresh orders land in the preparation queue for picking. WarehouseStock deductionEach shipped line deducts stock in the source location. LoyaltyRFM feedEvery order updates the customer's RFM segment automatically. POSIn-store returnsPhysical stores can process cross-channel returns on online orders. CarriersLabels and trackingNACEX, GLS, SEUR, Correos, DHL, MRW, InPost… labels from your own account. SMS/WhatsAppNotificationsTwilio, LabsMobile — from your own account.

Module FAQ

The most asked questions about Orders.

How often are orders imported?

Every 30 minutes (HH:00 and HH:30). You can also trigger a manual sync at any time. On critical events (payment, refund), we push through webhooks.

Do I need a shipping provider account?

Yes. Kumbai uses your own carrier accounts (NACEX, GLS, SEUR, Correos, DHL, MRW, InPost). Labels come from your credit — we're not a broker.

What if the store closes an order before I ship?

We auto-detect it in the next cycle and mark the order as closed on the Kumbai side. If you've already prepared it, you get an alert.

Can I add products manually to an order?

Yes. Edits propagate to your online store to keep bookkeeping consistent.

Do you support marketplaces (Amazon, eBay)?

On roadmap. Now, orders enter through your ecommerce or the REST API. Direct marketplaces coming soon.

How do returns work with Veri*Factu?

Corrective invoice is auto-issued at the moment the return is confirmed, with signature and QR code per Spain's RD 1007/2023.

Do I need to change my online store to use Kumbai?

No. Kumbai connects to your existing store. We support PrestaShop; Shopify, WooCommerce and Magento in beta.

What happens to my data if I cancel?

Exportable any time (CSV/JSON). If you cancel, you have 30 days to download before permanent deletion.

Is it GDPR-compliant?

Yes. EU servers, encryption in transit/rest, DPA signable, granular permissions.

Can I try it before paying?

14 days of the Growth plan free, no card.

Which languages are available?

Panel and emails in English and Spanish, selectable per user.

How does support work?

Chat and email in CET hours, average reply < 4 working hours. Scale plan gets a dedicated channel with SLA.

Every order, under control.

14 days of the Growth plan, free. Connect your ecommerce and see the orders panel with real data.

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